Customer email follow-ups
Billabex runs email reminders continuously with personalized sequences based on payer behavior and invoice context.
Core capabilities
Our agents handle the full reminder lifecycle, from preventive nudges before due date to post-due follow-ups, with the right tone at the right time.
- Friendly preventive reminders
- Optimized deliverability
- Multilingual conversations
Business impact
- Dynamic reminder cadence based on payment behavior
- Invoice-aware messaging by amount and history
- Automatic handling of customer replies with smart routing
- Complete traceability of exchanges and statuses
Billabex's email follow-up agent automates the entire amicable collection cycle, from the first preventive reminder before due date to firm post-due follow-ups. Each message is personalized based on the payer profile, outstanding amount, payment history and business context.
Unlike traditional reminder tools relying on static templates, the agent dynamically adapts tone, frequency and channel based on received responses. It handles multilingual conversations, detects payment promises and disputes, and automatically routes complex cases to your team.
How it works
- 1
Connect
Import your invoices from your ERP or accounting software through native integrations.
- 2
Configure
Define your reminder rules: timing, tone, channels and escalation conditions.
- 3
Activate
The agent starts sequences automatically based on each invoice due date.
- 4
Monitor
Track exchanges, payment statuses and ongoing actions in real time from your dashboard.
FAQ
Can the agent send reminders in multiple languages?
Yes. The Billabex agent natively supports French and English conversations and automatically adapts language to the customer profile.
Are emails sent from my business address?
Yes. Reminders are sent from your email domain, ensuring excellent deliverability and a consistent professional image.
What happens when a customer replies?
The agent analyzes the response, detects payment promises or disputes, and automatically routes to the appropriate action: status update, task creation or escalation.
Other capabilities
Smart case routing
The agent analyzes each case and routes the invoice to the right contact automatically.
Operational task management
Automatic task creation and assignment for your finance and collection teams.
Adaptive collection intelligence
An autonomous agent that learns from context and dynamically adjusts reminder plans to maximize outcomes.
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